Privacy policy

Last Updated: April 18, 2026

Welcome to The Curated House (“we”, “our”, “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with applicable Indian laws, including the Information Technology Act, 2000 and related rules.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit, use, or make a purchase from our website (the “Services”).

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information:

a) Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party payment gateways)
  • Account details (username, password, preferences)

b) Transaction Information

  • Items viewed, added to cart, purchased, returned, or exchanged
  • Order history and payment confirmations

c) Communication Information

  • Messages, feedback, or queries sent to customer support

d) Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the website
  • Interaction with website features

2. How We Collect Information

We collect your information from:

  • Directly from you (when you create an account, place an order, or contact us)
  • Automatically (via cookies and similar technologies when you use our website)
  • From service providers (such as payment processors and logistics partners)
  • From third-party partners where applicable

3. How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling your orders
  • Managing your account and preferences
  • Providing customer support
  • Improving our website and services
  • Sending transactional updates (order confirmations, shipping updates)
  • Sending promotional emails (only if you opt-in)
  • Personalizing your shopping experience
  • Preventing fraud and ensuring security
  • Complying with legal obligations

4. Sharing of Information

We do not sell or rent your personal data.

However, we may share your information with:

  • Trusted third-party service providers (payment gateways, shipping partners, analytics providers)
  • Shopify (our platform provider) to operate and improve our store
  • Marketing and advertising partners (only where permitted)
  • Legal authorities if required by law

All third parties are obligated to maintain the confidentiality and security of your data.

5. Shopify & Third-Party Processing

Our store is powered by Shopify, which processes personal data to enable our services.

This may include transferring your data to servers located outside your country. Shopify handles your data according to its own privacy policies and applicable regulations.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Remember your preferences
  • Provide personalized content and advertisements

You can disable cookies through your browser settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your data.

However, no system is completely secure, and we cannot guarantee absolute security of your information transmitted online.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request data portability (where applicable)

To exercise your rights, contact us using the details below.

10. Children’s Privacy

Our website is not intended for children.
We do not knowingly collect personal data from individuals under the age of 18.

If you believe a child has provided personal information, please contact us to request deletion.

11. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those third-party sites.

12. International Data Transfers

Your information may be stored or processed outside India.
We ensure appropriate safeguards are in place to protect your data during such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, you can contact us at:

The Curated House
📧 Email: connect@thecuratedhouse.in