Refund policy

Last Updated: April 18, 2026

At The Curated House, we maintain strict quality control standards to ensure that every product delivered meets our expectations. As a result, our return and refund policy is limited and strictly enforced.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We only accept returns under the following conditions:

The product received is damaged, or
You have received an incorrect item

👉 We do NOT accept returns or exchanges for any other reasons, including but not limited to:

Change of mind
Size or preference issues
Minor color or appearance variations
Delay in delivery

All other sales are considered final and non-returnable.

2. Reporting an Issue

If you receive a damaged or incorrect product:

You must notify us within 24–48 hours of delivery
Share clear photos/videos as proof
Email us at: thecuratedhouse25@gmail.com
Include your Order ID in the email

Failure to report within this timeframe may result in rejection of your request.

3. Return Process

Returns are accepted only after approval from our team
Items sent without prior approval will not be accepted
Once approved, we will provide instructions for return

📍 Return Address: [To be provided upon approval]

4. Product Condition Requirements

To qualify for a return:

Item must be unused and unworn
Must be in original packaging
Tags and invoice must be intact

5. Resolution (Replacement / Refund)

Once your request is verified:

A replacement will be provided (subject to availability), or
A refund or store credit will be issued at our discretion

6. Reverse Pickup

Reverse pickup will be arranged where available
If reverse pickup is not available, the customer may be required to self-ship the product

7. Refund Timeline

Refunds will be processed within 5–7 business days after approval
The amount will be credited to your original payment method
It may take additional time for your bank or payment provider to reflect the refund

If you do not receive your refund within 10–15 business days, please contact us.

8. Non-Returnable Items

The following items are not eligible for return:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards

9. Exchanges

We do not offer direct exchanges.

If eligible, you may return the item (as per policy), and once approved, you can place a new order separately.

10. European Union Customers

If your order is shipped to the European Union:

You are entitled to a 14-day cooling-off period
You may cancel or return your order within 14 days without justification
The item must still meet all return conditions (unused, original packaging, etc.)